Shopify Inbox

Shopify Inbox is a tool that helps you manage and respond to customer messages from various channels, such as email, Facebook Messenger and the chat function on the company's own website.

Note: As of July 13, 2023, Apple Messages for Business (formerly Apple Business Chat) and the Facebook and Instagram Messenger channel will no longer be supported in Shopify Inbox.

With Shopify Inbox, you can collect most customer messages in one place and answer them quickly and efficiently. This increases customer satisfaction and also improves your company's reputation.

The tool also allows you to add notes and tags to each conversation so they can organize their communications and follow up on previous conversations.

Shopify Inbox also has an AI-powered chatbot feature that can answer some of the most common questions from customers and reduce the burden on your support team.

In summary, Shopify Inbox makes it easier for you to manage customer communications from different channels and answer questions and inquiries quickly and efficiently.

>> Read more at Shopify.com